As a supplier of exclusive, mature wines, we always check all incoming bottles for their condition and only offer those that we would buy ourselves. In order to show you the condition of the bottle, all pictures on our website are shot by ourselves and correspond to the original condition in our warehouse.

Nevertheless, errors can occur from time to time, especially with mature wines. Wines are a living product that is constantly changing, especially with age also the smell, color and taste.

While some wines really blossom with the tertiary aromas, others lose their freshness and significantly affect the enjoyment.

Unfortunately, since we can only check the visual condition as well as the level of the bottles, we do not assume any responsibility should the aged wines from our range be faulty or tired. This includes the occasional cork error.

Therefore, we do not take responsibility for white wines with more than 10 years, as well as red wines with more than 15 years of maturity.

For wines younger than the above maturity levels, we also do not assume any responsibility when sent by mail. We would like to ask you for your understanding here, as we simply cannot understand whether the bottle in question is actually faulty or merely does not suit your taste.

However, in the event of a cork defect in unaged wines, you are welcome to come by our store the following day with this bottle. We will check the bottle on site and will gladly replace it if the defect is indeed present.

Thank you for your understanding!


  1. Until revoked, Wine-In-Time is willing to take back goods purchased from it against reimbursement of the full purchase price under the following conditions: The return must be made within 14 days from the date of invoice, in its original packaging, undamaged and with the original invoice. Marked promotional offers will only be taken back in the total quantity purchased. Redemption will be at the price in effect at the time of the original purchase. The refund of the purchase price is made by full repayment. Explicitly excluded from this are goods on order, exhibition articles, remaining stock and partial quantities from packaging units and partial quantities from sets.
  2. Consumers within the meaning of the Consumer Protection Act may withdraw from a contract subject to the Distance and Foreign Transactions Act (FAGG) within 14 days without giving reasons. The revocation period generally begins on the day on which the consumer or a third party designated by him and not acting as a carrier has taken delivery of the goods. In the event of a purchase contract for several goods within the scope of a uniform order, the revocation period shall commence as soon as the Buyer or a third party designated by him has taken delivery of the last partial shipment, the last goods or the last item. The day of the takeover is not included in the running of the time limit. Saturdays, Sundays and public holidays count towards the calculation of the deadline. The timely dispatch of the declaration of withdrawal or the return of the goods shall be sufficient to comply with the withdrawal period.
    In order to exercise your right of withdrawal, you must inform Wine-In-Time GmbH, Wipplingerstrasse 12, 1010 Vienna, Tel.: + 43 1 532 35 18, e-mail: of your decision to withdraw from this contract by means of a clear statement (e.g. a letter or e-mail sent by post). In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Cancellation form (Download PDF)

If you want to cancel the contract, please fill out this form and send it back:


Wine-In-Time Ltd.
Wipplingerstrasse 12

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

-Ordered on (*)/Received on (*)

-Name of the consumer(s)

-Address of the consumer(s)

-Signature of the consumer(s) (only in case of notification on paper)


  1. Consequences of withdrawal: If you withdraw from this contract, Wine-In-Time shall refund any payments received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by Wine-In-Time), without undue delay and at the latest within fourteen days from the day on which Wine-In-Time has received the notification of your withdrawal from this contract. For this repayment, Wine-In-Time will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged for this repayment. Wine-In-Time may refuse to refund you until the goods have been received by Wine-In-Time or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to Wine-In-Time GmbH, Wipplingerstraße 12, 1010 Vienna, without delay and in any case no later than fourteen days from the day on which you notify Wine-In-Time of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the direct costs and the risk of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.